Technical Support and FAQ

We offer technical support via email, telephone and on site. If you have any questions please contact us and 7 days on 7.

To test your Internet connection speed please use the following link

To know your IP address of your modem please use the following tool

FAQ (text in blue are web pages links)

Information on buyers protection and the types of payments offered by SCC WIRELESS

What looks like an installation once completed?

What are the types of technologies available and their definitions?

Who do the warranty of the equipment sold?

The Manufacturer

What guarantee me stability, reliability and performance?

We have alliances with suppliers (CO CARRIER) Recognized globally for many decades. We are the intermediary between the WAN and the LAN at home or office. We guarantee reliability and stability even in case of power outages or storms. Our equipment is Self Monitoring and does not require the presence of a human on the spot. Our equipment is redundant in case of breakage. We use high quality products used by majors Carriers and U.S. cities.

Reliability of the WiFi, WIMAX or Proprietary wireless signal

Not matter the weather or the wind, sleet, snow, rain, thunderstorms, snowstorms or other does not affect the signal as is the case with Satellite.

Is my VPN connection will be slowed down by the phone?

No absolutely not we even did some tests.

Is wireless safe?

Yes it is safe, we use encryption keys and authentication WEP2 MAC Address, and in some cases a VPN.

How does the payment pre-authorized by us for the subscription?

For Visa, Mastercard, AMEX, Discovery Bank Account via www.PayPal.ca.

Are you compliant with the standards of FCC and INDUSTRY CANADA?

Yes

Is the WI-FI and WIMAX waves are hazardous to the health?

No, because we respect the standards of Health Canada. Here is the infor of CANADA HEALTH CODE 6:

Safety Code 6 is referenced in regulations written under the Canada Labour Code and used as a standard by federal government departments, crown corporations, and other organizations. In addition, Canadian provinces and territories have generally adopted these exposure recommendations.

Safety Code 6 offers the best protection for Canadian workers and the general public for several reasons:

• It is based on the weight of evidence, including most recent science, from hundreds of peer-reviewed RF studies;
• It has been reviewed and recommended by independent third parties such as the Royal Society of Canada; and
• Its limits, based on established biological effects, are among the most stringent in the world.

Are you registred with the CRTC as a reseller of Wireless High Speed Internet access?

Yes

What frequency do you use?

We use non-licensed spectrum in general and in some cases we can use frequency license.